FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have. Your meter may have been misread. Other common reasons for unusually high water use are (1) extended periods without rain; (2) the first month of summer when children are at home and not in school; leaving faucets slowly dripping during freezing weather.  You could possibly have a leaky toilet or faucet that's difficult to detect.  Write down your current meter reading and give us a call. We'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the water to have a milky look. Fill a clear glass with water and wait 30 seconds or so. If there is air in the water, it will float to the top and disappear, much like bubbles in carbonated drinks. If your water has other color, such as red or brown, please call us immediately.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.  If you feel uncertain about your water quality, please call us.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem. Please note: our bill cards always show a Prior Balance. This is the amount due on your last bill. It does not mean it was a past due balance.